Boat Lift Canopy Warranty & Return Policy
At Whiskey Creek Trading Company, we want your boat lift replacement canopy purchase to be smooth, transparent and worry‑free. This page outlines both our Warranty coverage and Return‑Merchandise Policy, so you know exactly what to expect—whether you’re dealing with a manufacturing issue or simply need to exchange or return a product. Read both sections carefully to understand your rights and responsibilities.
Limited Warranty
The warranty is only to the original purchaser of a Boat Lift Cover when properly installed, maintained and utilized as a boat lift cover. The period expires on the last day of the final warranty year. The start date of the warranty is the customer’s actual invoice date. This warranty applies only to failure due to workmanship or material defects subject to the following terms, provisions and conditions:
In the event of failure and/or defect and written notice of a claim during the applicable warranty period is provided to the manufacture, the manufacture provides the following pro-rated warranty schedule: The manufacture will pay for a portion of the replacement value and the customer will pay a portion of the replacement value (replacement value is determined by using the prevailing retail price at the time of warranty/replacement) as per the chart below. In the event that the manufacture chooses to repair the cover at any time during the warranty period, the customer will not be charged for the repair. The manufacture must receive the defective canopy cover within 30 days of the customer claim.
5-Year Pro Rated Warranty
5-Year Warranty Terms apply to lift canopies made with HarborTime™ fabric only.
An original invoice or photo copy must be presented at the time a warranty claim is presented to establish the date of purchase.
The pro-rated 5-year schedule will be as follows:
| Year | Terms |
|---|---|
| Year 1, 2 | The manufacturer will pay 100% of replacement value. Consumer pays 0% |
| Year 3 | The manufacturer will pay 60% of replacement value. Consumer pays 40% |
| Year 4 | The manufacturer will pay 30% of replacement value. Consumer pays 70% |
| Year 5 | The manufacturer will pay 15% of replacement value. Consumer pays 85% |
7-Year Pro Rated Warranty
7-Year Warranty Terms apply to lift canopies made with Seaman Shelter-Rite 13 or 18 oz. fabric ONLY.
An original invoice or photo copy must be presented at the time of warranty to establish date of purchase or year 7 will be used.
The pro-rated 7-year schedule will be as follows:
| Year | Terms |
|---|---|
| Year 1, 2, 3 | The manufacturer will pay 100% of replacement value. Consumer pays 0% |
| Year 4 | The manufacturer will pay 60% of replacement value. Consumer pays 40% |
| Year 5 | The manufacturer will pay 40% of replacement value. Consumer pays 60% |
| Year 6 | The manufacturer will pay 20% of replacement value. Consumer pays 80% |
| Year 7 | The manufacturer will pay 15% of replacement value. Consumer pays 85% |
No free repair or prorated replacement will be made for any cover subsequent to the 5 or 7 year periods covered by this warranty, or at any time for damage resulting from improper installation of the cover, distortion of the framework upon which the cover is mounted, negligence, vandalism, acts of God, chemically induced degradation (strong cleaning products), rodent damage or petroleum product damage. Also, this warranty does not cover fading or matching separate cover fabrics. All claims must be in writing, and all written claims must be submitted prior to the expiration of the applicable warranty period.
If the manufacturer is not able to determine if the problem is covered by its warranty through digital inspection means, the customer will be responsible for shipping charges to the manufacturer for a pre-warranty inspection as well as shipping charges back to the customer. If the problem is covered by the manufacturer’s warranty, the manufacturer will reimburse the customer for the shipping charges.
Return Policy
Measure carefully! All canopies are “made-to-order” and are thus specific to your order. However, we understand that sometimes a product you purchase just doesn’t work out, which is why we want to make the return process as easy as possible for you.
A made-to-order canopy cover may be returned within the first 30 days after shipment, but is subject to a 15% restocking fee and the customer will need to pay the return shipping charge if it does not fall under the warranty. Merchandise must be in new, unused condition with all original packaging in good condition; as well as parts, accessories, manuals, and/or warranty cards included.
You will need to receive a return authorization number (RA#) as well as instructions from our Customer Service Department.
